Refund policy

Return and Refund Policy

At Gymfit, we strive to deliver fantastic products and guarantee 100% customer satisfaction. We offer at least a 30-day guarantee on all our products and do our best to handle your returns in a simple and smooth manner.

1. Returns and open purchase
We offer 60 days return policy, which means that you can return unused products within 60 days from the date you received your order. By law, you have 14 days for you to regret your purchase and return the product for a refund. To be eligible for a return, the product must be in its original condition, unopened, and in its original packaging.

2. Return handling within 14 days
We handle returns within 14 days from the moment we receive your return. After we have received and processed your return, we will refund the amount you paid for the item within 2–5 working days. The refund will be made to the payment method used for the purchase.

3. Return Process
To return an item, please contact us via our website and specify which item(s) you wish to return and the reason. Once you have received our return instructions, please use the original packaging to pack the items to be returned. Then drop off the package at your local post office.

4. Return Shipping
In case of a return, you as the customer are responsible for the return shipping, and the products must be sent well-packaged and in their original packaging. If the value of the goods exceeds 600 SEK, we recommend using a traceable shipping method to ensure that the item reaches us. We do not provide Freight To Collect (FTC) for returns, so the return shipping is always at the customer's expense.

5. Swedish return address for orders under 500 SEK
For orders with a value under 500 kr, we offer a return address upon request. Please contact us at kontakt@gymfit.se to get information about the return address. The Swedish return address is:

Kantyxegatan 14
213 76 Malmö

6. Refund
Upon approved return, the full amount (excluding return shipping) will be refunded to your original payment method. The refund will be processed within 2–5 working days from the moment we have received and processed your return. We reserve the right to deduct an amount corresponding to the depreciation if the product has been used or damaged.

7. Complaints and defective goods
If the product is defective or incorrect upon delivery, please contact us immediately at kontakt@gymfit.se. We cover the return shipping and will replace or repair defective products in accordance with applicable consumer purchase law. In the case of an approved complaint, the full amount will be refunded, including the shipping cost.

8. Exceptions to the right of withdrawal
The right of withdrawal does not apply to products that have been sealed (e.g., for hygiene or health reasons) and where the seal has been broken. The right of withdrawal also does not apply to custom-made products or products that can quickly deteriorate, such as food.

9. Return Instructions

  • Late deliveryWe promise to deliver within 30 days, otherwise you will receive 50 SEK back.
  • Defect/Production Error/Quality Issue: We will send a replacement item.
  • Does not fit (wrong size/color): Refund, but the customer is responsible for the return shipping.
  • Changed opinion (item no longer desired): Refund, but the customer is responsible for the return shipping.
  • Incorrect item received (wrong or missing item): Refund, and we cover the return shipping.
  • The package was damaged upon arrival: We will send a replacement item.
  • Incorrect delivery informationCheck your delivery information when placing an order and notify us of any changes.
  • OtherPlease specify in the message and we will be happy to assist you.

10. How to make a return
To return an item, please contact us at kontakt@gymfit.se to get instructions on returns. When you contact us, please provide your order number and information about which item or items you wish to return.

11. Return Address
If you wish to return items, please contact us to obtain the current return address. Do not send your return to the address indicated on the package, as this is not our return address and may affect the processing of your return.

Company Name: Sentuo (Guangzhou) Electronic Trading Co., Ltd
Street Address: Floor 1, No. 8, Zhongsi Industrial Zone Second Road
City: Guangzhou
District: Panyu District
Postal Code: 511496
Country: China
Contact Person: Tim
Phone Number: +86 15917470195

12. Delays or issues with the return
If you have not received your refund after we have received the item, please contact us at kontakt@gymfit.se so that we can investigate the situation and resolve any issues.

13. Order Cancellation
To cancel an order with Gymfit, the request must be submitted. within 24 hours after the order has been placed. After this deadline, we have already started processing your order, which means that we can no longer stop the delivery or cancel the product. If you regret your purchase after 24 hours, you are welcome to return the item according to our return policy, but you as a customer are responsible for the return shipping.

14. Contact Information
For questions or assistance with your return, please contact us at:

We strive to make your return experience as easy and smooth as possible.