Returns & exchanges

RETURNS & EXCHANGES

At Gymfit, we strive to deliver fantastic products and guarantee 100% customer satisfaction. We offer at least a 30-day guarantee on all our products.

Return process:

  1. Contact us via our website and specify which item(s) you wish to return and the reason.
  2. Once you have received our return instructions, please use the original packaging to pack the items that are to be returned.
  3. Drop off your package at your local post office.
  4. Most returns are processed within 5 business days after receipt. Once the refund has been completed, you will receive a confirmation email.

Return policy:

  • You have 30 days to decide if a product is right for you. If you want to return or exchange a product, contact us within 30 days of delivery.
  • Returned items must be unused and in their original packaging. We do not accept items that have been used, damaged, washed, or modified.
  • Returns without a correct return request are not accepted.
  • We do not provide Freight To Collect (FTC) for returns. The return cost is covered by you.
  • Make sure to double-check your return before sending it off.

Return policy:

  • Late delivery: We promise to deliver within 30 days, otherwise you will get 50kr back.
  • Defect/Production error/Quality issue: We are sending a replacement item.
  • Does not fit (wrong size/color): Refund, but the customer is responsible for the return shipping.
  • Changed opinion (item no longer desired): Refund, but the customer is responsible for the return shipping.
  • Incorrect item received (wrong or missing item): Refund, and we cover the return shipping.
  • Package damaged upon arrival: We are sending a replacement item.
  • Incorrect delivery information: Check your delivery information when placing an order and notify us of any changes.
  • Other (please specify in the message): Contact us and we will help you.

Return address:

If you wish to return items, please contact us to get the current return address. Do not send your return to the address indicated on the package, as this is not our return address and may affect the processing of your return.

For questions about refunds, please contact our support team at: kontakt@gymfit.se